Teyweb Merchant Terms of Service

1. Merchant Eligibility & Know-Your-Customer (KYC) Verification

A. Eligibility Standards

To establish and operate a merchant store on Teyweb, you represent and warrant that:

• You are at least eighteen (18) years of age and possess the legal capacity to enter into binding commercial contracts.
• If registering on behalf of a registered corporate entity, partnership, or enterprise, you are duly authorized to bind that commercial entity to these terms.
• Your business operations comply fully with all applicable laws of the Federal Republic of Nigeria and the laws of the jurisdictions where your customers reside.
• Neither you nor any beneficial owners of your business have a history of fraudulent trade, deceptive advertising, or financial crime.

B. Mandatory Business KYC Verification

To prevent fraud, comply with Central Bank of Nigeria (CBN) Anti-Money Laundering and Combating the Financing of Terrorism (AML/CFT) regulations, and protect consumers, Teyweb requires merchants to complete identity verification before sales payouts can be activated:

• Required Documentation: You must submit valid Corporate Affairs Commission (CAC) business registration certificates, Tax Identification Numbers (TIN), National Identification Numbers (NIN), Bank Verification Numbers (BVN), and government-issued director identification cards (such as International Passport, National ID, or Driver's License).
• Automated & Manual Verification: Verification is executed in real-time through licensed identity verification partners, including Dojah Technologies Limited, and reviewed by platform compliance officers.
• Ongoing Monitoring & Re-Verification: Teyweb reserves the right to request refreshed corporate documentation, proof of inventory ownership, supplier invoices, or physical business address verification whenever transaction volumes surge rapidly or trigger automated risk heuristics.
• Right to Restrict: Failure or refusal to provide requested KYC credentials empowers Teyweb to pause settlement payouts or restrict storefront operations until verification is satisfied.

2. Account Administration & Multi-Staff Security

• Credential Protection: You are solely responsible for maintaining the confidentiality of your account credentials, passwords, two-factor authentication (2FA) OTPs, and webhook signing secrets.
• Store Staff & Access Controls: When you invite staff members or collaborators to your store dashboard, you are strictly responsible for assigning appropriate permission tiers and for all actions, updates, refunds, or catalog edits conducted by your staff.
• Prompt Breach Notification: You must notify Teyweb immediately at [email protected] if you discover or suspect any unauthorized access, compromised passwords, or data breach affecting your store console.

3. Administrative Impersonation for Technical Support

To diagnose software errors, resolve failed webhook deliveries, or provide hands-on customer support, you explicitly grant authorized Teyweb technical and support engineers limited permission to access your merchant dashboard via audited administrative impersonation sessions.

All impersonation activities are recorded in immutable system logs (AdminImpersonationLog), detailing the technician's administrative ID, stated justification, session timestamps, and logged modifications. Administrative access is granted strictly under the principle of least privilege.

4. Store Content, Intellectual Property & Branding

A. Ownership of Merchant Content

You retain full intellectual property ownership of all trademarks, logos, brand names, product photographs, promotional videos, and written descriptions that you upload to your store ("Merchant Content").

B. License Granted to Teyweb

You grant Teyweb a worldwide, non-exclusive, royalty-free, transferable license to host, store, cache, format, resize, display, and transmit your Merchant Content across our cloud delivery networks (including Cloudflare edge networks) solely as necessary to operate, optimize, and display your store to shoppers across devices.

C. Content Warranties & Copyright Compliance

You warrant that your Merchant Content does not infringe upon any third party's copyright, trademark, trade secret, or privacy rights. You agree not to upload stolen stock photographs or copyright-infringing digital media. Teyweb promptly removes content subject to valid DMCA or intellectual property infringement notices.

D. Teyweb Platform Rights

Teyweb owns all right, title, and interest in and to the platform, including software code, backend algorithms, storefront templates, UI components, database architectures, and the Teyweb brand name and logo. You may not copy, decompile, reverse-engineer, or create derivative works of any platform software.

5. Acceptable Use Policy & Strictly Prohibited Commodities

You may not list, advertise, sell, or facilitate transactions for:

• Unlicensed Financial Services & Illegal Arbitrage: Unregistered foreign exchange (FX) retail trading, binary options, pyramid or multi-level marketing schemes, or get-rich-quick investment plans.
• Unregulated Crypto Schemes: Unlicensed cryptocurrency tokens, yield farming schemes, or token sales prohibited by financial regulators.
• Counterfeit & Stolen Property: Knockoff luxury goods, unauthorized replica apparel, forged electronics, or stolen physical merchandise.
• Weapons & Dangerous Items: Firearms, ammunition, combat knives, explosives, military apparel/camouflage, or weapons paraphernalia.
• Controlled Substances & Unapproved Medical Claims: Illegal narcotics, prescription-only pharmaceuticals without pharmacy licensing, or unverified herbal concoctions claiming to treat cancer, HIV, diabetes, or terminal illnesses without NAFDAC certification.
• Government Credentials & Personal Data: National ID cards, voter credentials, driver's licenses, academic certificates, hacked databases, or stolen credit card numbers.
• Unlicensed Gambling: Online casinos, sports betting books, lotteries, or raffle draws without National Lottery Regulatory Commission (NLRC) authorization.
• Adult & Sexually Explicit Content: Pornography, escort services, sexually explicit media, or sexual solicitation.
• Hate Speech & Violence: Materials promoting discrimination, violence, terrorism, or defamation against any group or individual.
• Digital Piracy: IPTV subscriptions, unauthorized satellite decryptors, cracked software licenses, or pirated video/music streams.

6. Payments, Settlement Cycles & Financial Operations

A. Subaccount Split Architecture

Online checkout payments (cards, USSD, and bank apps) are acquired through licensed payment partners (including Flutterwave and Paystack) using subaccount split payment infrastructure. Customer funds are routed through automated gateway settlement channels directly to your linked commercial bank account.

B. Settlement Cycles (T+1 Timing)

Card and USSD transactions settle in accordance with standard interbank clearing house cycles:

• T+1 Business Day Clearing: Payments received on business days (Monday through Thursday) clear into your Available Balance on the next business day (T+1).
• Weekend & Holiday Settlements: Transactions concluded on Friday, Saturday, Sunday, or public holidays clear on the subsequent business morning.
• Pending vs. Available Balances: Funds currently in clearing status appear as Pending Balance in your dashboard and transfer to Available Balance immediately upon gateway settlement confirmation.

C. Payout Schedules & Verified NUBAN Accounts

• Payout Modes: You can select between Automated Daily Sweeps (available funds are wired to your commercial bank every morning) and Instant Payouts (manual on-demand withdrawal).
• Account Name Verification: Sales settlements are disbursed exclusively to valid Nigerian commercial bank accounts (NUBAN) resolved in real time through NIBSS. For security, your bank account name must match your verified CAC business entity name or verified director name.

D. Platform Fees & Fee Allocation Options

• Gateway Processing Fees: Standard acquiring fees charged by payment processors (typically 1.5% – 2.0% for local debit cards, with processor caps where applicable, e.g. ₦2,000 for Paystack).
• Teyweb Platform Commissions: Commission rates ranging from 0% to 1.5% depending on your active subscription tier.
• Fee Bearer Configuration (transactionCostBearer): Merchants may choose via Payment Settings whether payment processing fees are absorbed by the store or added as a checkout processing surcharge borne by the customer, in strict compliance with consumer pricing transparency laws.

7. Settlement Holds, Rolling Reserves & Chargebacks

A. Settlement Holds & Fraud Risk Mitigations

To protect consumers, maintain gateway compliance, and mitigate systemic payment fraud, Teyweb reserves the express contractual right to:

• Place a temporary settlement hold on merchant balances during anti-fraud investigations or suspicious volume surges.
• Hold payouts where multiple customer complaints report non-delivery of purchased goods.
• Enforce a rolling reserve percentage (typically 5% to 10% for 30–90 days) on new merchants or high-value physical goods to cover prospective dispute liabilities.

B. Chargebacks & Dispute Liabilities

Merchants are financially responsible for all customer chargebacks, retrieval requests, and dispute penalties levied by card networks. When a chargeback is lost, the disputed amount plus associated gateway dispute fees will be automatically deducted from your pending or future settlement balances.

8. Direct Bank Transfer Verification Warranty

9. Subscription Plans, Billing & Fair Usage

• Billing Schedules: Subscriptions are billed on recurring monthly or annual intervals. You authorize Teyweb to automatically debit your registered payment card at the renewal date.
• Grace Period: In the event of a failed card renewal, Teyweb provides a seven (7) day grace period during which you can update your billing method before features or storefront access are restricted.
• Upgrades & Downgrades: Upgrades apply immediately with prorated adjustments. Downgrades take effect at the conclusion of the active billing period and may apply lower product limits, storage quotas, or disable custom domain routing.
• Non-Refundable Fees: Platform subscription fees are non-refundable once billed, regardless of whether you actively operate the store during that billing cycle.

10. Custom Domains & SSL Routing via Cloudflare

• Domain Ownership: If you connect a custom apex domain (e.g., mystore.com) via Cloudflare for SaaS, you represent that you own or have registered authorization to use that domain.
• Prohibition of Cybersquatting: You may not connect domain names that deceptively imitate third-party trademarks, banks, government ministries, or public institutions.
• SSL Provisioning: Automated SSL certificate generation is provided through Cloudflare for SaaS, subject to proper DNS CNAME propagation. Teyweb is not liable for domain downtime caused by misconfigured third-party DNS records.

11. Merchant Data Protection & Customer Privacy Obligations

Under the NDPA 2023, GDPR, and consumer protection frameworks, you act as the primary Data Controller regarding customer records collected on your store. You contractually agree to:

• Publish an accessible, compliant Privacy Policy and Return Policy on your storefront.
• Collect only customer personal data necessary to process and deliver orders.
• Obtain opt-in consent before dispatching marketing campaigns via email, SMS, or WhatsApp through Teyweb's CRM and outreach tools.
• Respect customer unsubscribe requests immediately and adhere to our email suppression guidelines (EmailSuppression).
• Indemnify and hold Teyweb harmless from any regulatory penalty, consumer lawsuit, or enforcement action resulting from your unauthorized harvesting or misuse of customer data.

12. Order Fulfillment, Logistics & Customer Support

• Fulfillment Responsibilities: You are solely responsible for setting accurate shipping rates, managing inventory availability, and delivering purchased products within stated timeframes.
• Customer Inquiries: You must respond to buyer order inquiries within forty-eight (48) hours and handle refund or return requests in accordance with your published store refund policy.
• Logistics Intermediaries: Teyweb is a software platform, not a courier, freight forwarder, or warehouse operator, and assumes no responsibility for goods lost, stolen, or damaged during transit.

13. Account Sanctions, Suspension & Termination

A. Sanction Measures (StoreSanction)

Where a merchant breaches these Merchant Terms, violates our Acceptable Use Policy, generates excessive unresolved chargebacks, or fails to fulfill customer orders, Teyweb may apply progressive sanctions:

• Formal Compliance Warning: Written notice requiring corrective action within a defined cure window.
• Feature Restriction: Disabling payout withdrawals, checkout processing, or custom domain routing.
• Temporary Suspension: Taking the storefront offline pending investigation.
• Permanent Deactivation: Terminating the merchant account, liquidating outstanding balances against refund claims, and blacklisting the corporate entity.

B. Data Portability on Termination

In the event of voluntary store closure or non-fraud termination, you are provided a fourteen (14) day window to export your catalog, customer directory, and order records using our native backup and spreadsheet export tools (StoreBackupPage) before data deletion.

14. Limitation of Liability & Indemnification

A. Disclaimer of Warranties

THE TEYWEB PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TEYWEB DOES NOT WARRANT THAT THE PLATFORM WILL OPERATE UNINTERRUPTED, BUG-FREE, OR ERROR-FREE.

B. Cap on Monetary Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL TEYWEB TECHNOLOGIES LIMITED BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING LOSS OF PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION). TEYWEB'S TOTAL AGGREGATE LIABILITY ARISING FROM THESE TERMS SHALL NOT EXCEED THE TOTAL SUBSCRIPTION FEES PAID BY YOU TO TEYWEB IN THE SIX (6) MONTHS PRECEDING THE CLAIM.

C. Merchant Indemnification

You agree to defend, indemnify, and hold harmless Teyweb Technologies Limited, its directors, officers, employees, and agents from any claims, damages, liabilities, costs, or legal expenses arising from: (a) your Merchant Content; (b) products sold through your store; (c) customer transaction disputes or unfulfilled orders; (d) your violation of consumer protection or data privacy laws; or (e) your breach of these Merchant Terms.

15. Governing Law & Multi-Tier Dispute Resolution

A. Governing Law

These Merchant Terms and all disputes arising out of or related to them shall be governed exclusively by the laws of the Federal Republic of Nigeria.

B. Mandatory Multi-Tier Dispute Escalation

Any dispute, controversy, or claim arising between you and Teyweb shall be resolved through the following sequential process:

1. Informal Executive Consultation: The parties shall first attempt in good faith to resolve the dispute through direct commercial discussions within thirty (30) calendar days of written notice.
2. Mediation: If unresolved, the dispute shall be submitted to mediation at the Lagos Court of Arbitration (LCA) or the Lagos Multi-Door Courthouse (LMDC).
3. Definitive Binding Arbitration: If mediation does not resolve the dispute within forty-five (45) days, the dispute shall be referred to and finally resolved by binding arbitration under the Arbitration and Mediation Act, 2023 (AMA 2023). The arbitration shall be conducted by a single arbitrator appointed by the LCA, held in Lagos, Nigeria, and conducted in the English language. The arbitral award shall be final and enforceable in any court of competent jurisdiction.

16. Modifications to These Terms

We may update these Merchant Terms periodically to reflect product changes, economic adjustments, or legal developments. We will provide at least thirty (30) days' advance notice of material revisions via email or your merchant dashboard. Continued use of Teyweb following the effective date of revisions constitutes full acceptance of the modified terms.

17. Contact & Dedicated Merchant Support

For inquiries, contractual questions, or support regarding these Merchant Terms, please contact our merchant relations team: