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Merchant Knowledge Base

Teyweb Documentation

Step-by-step guides, technical workflows, and operational reference manuals to help you launch, manage, and scale your online store.

Browse by Category

Explore thorough documentation covering every module of the Teyweb operating system.

4 Guides

Getting Started

Essential guides to set up your Teyweb account, verify your business, and launch your storefront.

5 Guides

Storefront & Design

Master the 6 pre-built storefront templates, visual theme customizer, custom CMS pages, brand editorial blogs, and custom domain setup.

5 Guides

Orders & Logistics

Manage order fulfillment, configure regional delivery zones, recover abandoned checkouts, and print custom receipts.

5 Guides

Payments, Taxes & Payouts

Connect payment gateways (Flutterwave, Paystack), configure VAT/tax calculation, link NUBAN payout accounts, and manage refunds.

4 Guides

Customers & Growth

Manage your customer database, analyze lifetime customer value, launch discount promotions, and broadcast marketing campaigns.

Frequently Read Topics

The most consulted merchant guides across the platform.

getting started• 8 min read

Quickstart: Launch in 15 Minutes

A step-by-step walkthrough to get your store online and take your first order

storefront• 8 min read

Storefront Templates Overview

Explore the 6 high-conversion storefront designs and choose the right template for your industry

storefront• 9 min read

Theme Customizer & Visual Builder

Personalize colors, typography, hero banners, product grids, and layout modules with real-time viewport preview

catalog• 8 min read

Adding & Managing Products

Comprehensive guide to product creation, media management, pricing strategies, and SEO

catalog• 9 min read

Bulk Excel & CSV Import, Image Ingestion & Export

Migrate thousands of products with automated Cloudflare R2 image ingestion, Shopify/WooCommerce CSV support, and Excel exports

catalog• 11 min read

Smart Inventory Control, Valuations & Restock Intelligence

Real-time stock valuation, 30-day sales velocity burn rates, automated PO reorder planner, and enterprise audit logging

catalog• 10 min read

Product Analytics, Demand Matrix & Margin Intelligence

Deep diagnostic intelligence, 4-quadrant restock urgency matrix, Pareto 80/20 analysis, and gross margin optimization

storefront• 8 min read

Brand Editorial, Blogs & Storytelling Engine

Launch a brand editorial, publish product styling guides, and drive organic Google search traffic

orders• 8 min read

Shipping Zones, Delivery Rates & Pickup Options

Configure regional delivery rates, state/city zones, free delivery thresholds, and in-store pickup

payments• 8 min read

Payment Gateway Integration

Accept debit cards, USSD, mobile money, and verified bank transfers

orders• 7 min read

Automated Abandoned Checkout Recovery

Recover up to 25% of lost sales by tracking dropped carts and sending automated reminders

storefront• 10 min read

Custom Domains, DNS & Automated SSL

Connect your own branded domain name (e.g. yourbrand.com or shop.yourbrand.com) with automated Cloudflare 256-bit SSL encryption

settings• 8 min read

Store Data Takeouts, Backups & Portability

Download complete store archives, orders, customers, and catalog records for compliance, accounting, and disaster recovery

payments• 6 min read

Configurable Tax & VAT Engine

Automate Value Added Tax (VAT) or sales tax calculations on orders and shipping

Have Questions or Need Operational Help?

Our merchant onboarding team and technical support specialists are available Monday to Saturday to assist with store verification, domain linking, and payment setup.