Social Media & Omnichannel Integrations

Most modern shoppers discover brands through social media platforms like Instagram and TikTok before completing their purchases on e-commerce websites.

Teyweb's Social Integration suite (`SocialIntegrationSettingsPage.tsx`) connects your storefront directly with your social channels, providing seamless omnichannel touchpoints.

In African retail, WhatsApp is the primary relationship channel. You can enable a floating WhatsApp button on your storefront:

1. In Settings > Social Media, toggle on "Enable WhatsApp Direct Chat".

2. Enter your WhatsApp Business phone number in international format without the "+" or leading "0" (e.g. `2348012345678`).

3. Customize the Pre-filled Message (e.g. "Hi! I'm browsing your online store and have a question about...").

4. Click Save. A floating WhatsApp widget immediately appears in the bottom right corner of your storefront on every page.

Add your verified social handles in the profile links fields:

Once configured, your social media links automatically populate: